She was always very responsive, available to answer all my questions and guide me through the process. She also knew all the paperwork and is extremely thorough and detail oriented - she never missed a beat! Aside from that, she not only managed to win me the house I ended up buying against more than a dozen competing bids, but also two previous ones (which I later ended up leaving due to other issues, e.g. home inspection). Lauren was able to point me towards any resources or companies I needed, but never pressured me in my choices. She has guided me through the process masterfully and was always in my corner. Very pleasant and easy to work with! I am extremely grateful to have stumbled upon her on Zillow and feel she has now become my friend!